Terms And Conditions | Aquariums, Reptiles, Pet Supplies, and Aquatics Supply stockists.

Aquariums And Aquatics, and Reptile Supplies Superstore. Including the best Reef One BiOrb & BiUbe Aquarium Tank range around

Tropical, Coldwater & Marine Aquariums & Accessories

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Aquamania Ltd Terms, Conditions & Policies

1.0 INTRODUCTION

Please read the following terms and conditions carefully before using this website.

This website belongs to Aquamania Ltd, of Kent Street, Blackburn, Lancashire, BB1 1DE (Reg No. 3959731). By using this website you consent to being legally bound by these terms and conditions. You must be at least eighteen years of age to use this website. If you are under eighteen you may only use this website in conjunction with and under the supervision of a parent or guardian.

2.0 PRICING

All prices on this website are relevant to the website only. Therefore, prices in our store may differ for the same products.

All prices on this website are inclusive of VAT (at the current rate) where applicable, and are displayed and charged in £GBP.

Prices are subject to change at any time, without prior warning. Although Aquamania Ltd will endeavour to maintain the accuracy of all prices on this website, in the event of an error occurring we will contact you via email to inform you of your options.

3.0 ORDERING

When you place an order for a product listed on our website, you are agreeing to purchase it subject to these terms and conditions. Once your order has been received you will be sent a confirmation email automatically, although this does not necessarily mean that we will be able to meet your order.

If a product you have ordered is unavailable, we will endeavour to keep you informed of it's availability at all stages - and where necessary offer alternative options to fulfil your order.

If you are unsure of any aspects regarding an order, we ask that you contact us prior to placing that order so that we can provide the additional information necessary so as to avoid any potential issues that may occur.

4.0 PAYMENT

All payments for orders placed via our website (including all telephone orders) must be paid for using a valid credit card or debit card, and will be debited immediately from your account. We currently accept the following cards for payment: MasterCard, Solo, UK Maestro, Visa, Visa Debit/Delta and Visa Electron. We do not accept cheques or other payment types.

To ensure maximum security and safety when shopping on our website, all transactions are handled by Protx on a Secure Server System. Protx are a leader in online shopping safety, and they ensure that all details entered through our website passes safely. All data entered is encrypted to minimise the risk of a normal person being able to read it. All credit card details entered online are kept hidden from Aquamania and it's employees at all times.

All products remain the property of Aquamania Ltd until paid in full.

5.0 DELIVERY AND DISPATCH

ALL DELIVERY AND DISPATCH TIMES ARE SUBJECT TO STOCK AVAILABILITY.

YOU MUST CHECK ALL COURIER DELIVERIES FOR DAMAGE BEFORE SIGNING FOR THE PARCEL. AQUAMANIA TAKES NO RESPONSIBILITY FOR GOODS SIGNED FOR ‘IN GOOD CONDITION’ THAT ARE LATER REPORTED AS DAMAGED.

We will attempt to ensure that all orders placed on our website before 12:00 Noon GMT are dispatched the next working day where possible, stock depending.

There is no weekend dispatch, so all orders placed on Fridays after 12:00 Noon, Saturday or Sunday will be dealt with on the next working day possible.

All orders are subject to a 48-hour security check procedure performed by the Protx "3rd Man" team. This is to ensure that the highest level of safety is maintained to protect our customers and our company from fraudulent transactions and other security issues. We cannot dispatch any order until these standard security checks have been completed, and where necessary resolved to a satisfactory outcome.

We use a number of different dispatch methods, from Royal Mail to palletised services. The method used to ship your order is decided on an order-to-order basis and is totally at our discretion. Most orders are dispatched via Royal Mail and will be delivered 3-5 days after date of dispatch, however if we decide that your order should be sent via a courier then this is likely to be on a next day delivery service (from date of dispatch). Again this is totally at our discretion, so if you'd like a specific service to be used for your order please contact us PRIOR to placing your order with us to negotiate this. Additional costs are likely to be involved for faster delivery services and you will be notified of these costs and charged accordingly.

Though most orders are with customers sooner, please allow up to 28 days for the dispatching of your items.

Our minimum postage and packaging cost is currently set at £4.99 per order, and this will be increased depending on the weight of goods in your basket. The more products you add to your basket the more your postage & packaging costs will increase, but at the same time, the more products you order at a time the better value for money the system works out.

We recommend that you try to purchase as many products as you can on a single order to keep your own costs down. Why pay twice for postage and packaging when you can have all the items you need on one order and one p&p charge?

If you have any queries regarding the service or costs involved with your order, please attempt to contact us via E-Mail PRIOR to placing your order.

5.1 Delivery of Large Glass/Fragile Items

YOU MUST CHECK ALL COURIER DELIVERIES FOR DAMAGE BEFORE SIGNING FOR THE PARCEL. AQUAMANIA TAKES NO RESPONSIBILITY FOR GOODS SIGNED FOR ‘IN GOOD CONDITION’ THAT ARE LATER REPORTED AS DAMAGED.

All large fragile items such as glass aquariums, fish tanks, reptile vivariums and other similar products are sent via a palletised next day delivery service (from date of dispatch) where possible. All goods are securely attached to a wooden pallet, which the delivery driver can deliver to your premises.

Whilst we do our utmost to ensure that all goods are securely packaged and protected, there are occasions where fragile products may become damaged during transit. We stress that you MUST check the contents of the parcel delivered to you BEFORE signing that they have arrived in good condition. First look for signs of damage to the package (such as rips, tears, marking etc), then carefully open the parcel adequately enough so as to provide enough room to correctly inspect for damage to the product inside.

ALL damages MUST be made aware of to the delivery driver and to Aquamania immediately, and we ask that if damage has occurred you make a note of this on the delivery note which you must sign. Claims for damaged goods reported AFTER signing for a parcel will be refused.

These guidelines are in place to protect ourselves and our customers, so please ensure that they are followed accurately.

PLEASE NOTE THAT ALL DELIVERY TIMES AND DEADLINES ARE VALID ONLY FROM THE DATE OF DISPATCH, NOT THE DATE YOU PLACED YOUR ORDER.

5.2 Remote Postal Areas

The following areas are classed as 'remote'. All deliveries made to these areas may take additional time than stated to arrive. Due to the additional time involved in delivering to these areas, all orders for live or frozen products such as livefoods, frozen foods, live plants etc, are sent at the customers own risk. This includes, but is not limited to the following postcodes: AB30-56, IV21-28, 40, 52, 54, IM (all), KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49, PH50, HS1, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41-51, 55-56, KA27, KA28, PA41, PA42-49, PA60, PA77, KW15, KW16, GY9, ZE1, HS3, GY1, GY9, HS2, PA61, PA62-75, PA78, ZE2-3, KW16-17, PH30, PH41, PH42, PH43.

All orders made with delivery to offshore islands (including Republic & Northern Ireland) may be subject to an additional postage charge than stated online. We will contact you for this additional payment if necessary. If ordering for delivery to these locations we suggest that you contact us prior to placing your order for an accurate P&P cost.

6.0 REFUNDS/RETURNS

Under the Consumer Protection (Distance Selling) Regulations 2000, a customer is entitled to cancel and/or arrange return of the goods ordered up to and within seven days of receipt of said goods - subject to specific terms and conditions.

Please note that certain foods/perishable goods are excluded. These goods are inclusive of but not limited to Livestock, Live Plants, Live Fish Foods, Live Reptile Foods and all Frozen Goods.

BEFORE any goods are returned to Aquamania, you must pre-negotiate the return with written confirmation via Email by Aquamania's Website Staff only. Any products returned without prior notice/confirmation will be deemed abandoned to us and will be dealt with accordingly.

All goods must be returned to us at your own expense in an unused, undamaged condition together with such documentation necessary to enable us to identify you as the purchaser of the goods. Returned goods must be received by us within 14 days after confirmation is given to return them. Any undamaged/non-faulty goods that are returned in a damaged or non-resale condition will not be considered for a full refund, full exchange or full credit.

Until the goods are received by us, you are responsible for any loss or damage to such goods. You should obtain a proof of posting for the goods so that in the event of the goods becoming lost you have proof you returned it. Once goods have been received by us, we will deal with the issue as quickly and efficiently as possible and inform you of our conclusion.

OUR POLICIES:
6.1 Unwanted Goods - We regret that we are unable to accept returns on goods purchased that are simply 'unwanted' or 'unsuitable'. We make every effort to provide as much information as possible for each product on our website, and are also available to contact via Email if you have any queries or uncertainties regarding products on our website. So if you have anything that you are unsure about please contact us PRIOR to ordering to avoid disappointment.

6.2 Damaged/Faulty Goods - We make every effort to ensure all parcels are packaged safely and securely. However there are times when a product may become damaged during transit. If this occurs, you must notify us before returning any goods and receive written confirmation via email that we are accepting the return.

Damaged/Faulty goods must be returned within 14 days after written confirmation is given. Goods must be returned initially at your own expense, together with such documentation to enable to us to identify you as the purchaser, to enable us to accurately establish the nature of the damage or fault.

We will then inspect the goods, and in the event that they are in fact damaged/faulty we will repair or replace them at our absolute discretion. Due to the nature and range of goods that we supply, it may be necessary for us to return them to their manufacturer for their expert assessment of the alleged damage or fault. This may take an additional number of days depending on the extent of the problem. If the manufacturer tests the goods and deems them NOT faulty or damaged, they will be returned to you at an additional cost to cover postage and packaging.

Aquamania does not accept liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by couriers. We cannot accept any liability involving a third party and would advise that no arrangements be made until you are in receipt of your order.

Aquamania does not accept liability for any loss or damage to orders that have not undertaken our 'Insured Postage' option at checkout. This is available on smaller orders and if applicable will be shown during the checkout procedure as a postage option. If this option is available but not chosen, your parcel may not be fully covered for loss or damage. If this option is not available during checkout, your parcel should be covered by standard courier cover (call to confirm if you are unsure).

6.3 Refunds - All refunds processed will only take place once a query has been fully resolved. All monies to be refunded will be returned to the credit card with which the order was initially placed within 30 days after resolution. Partial refunds may be given at our discretion, depending on the outcome of the issue at hand - and again this will be done within 30 days after resolution. We cannot refund any monies in any way except to the original card used. In some cases, a 15% administration charge will be applicable and will be discounted from any refund given.

7.0 GENERAL INFORMATION

7.1 Law - English Law governs the purchase of any goods from this website. By accepting these terms and conditions you are submitting the contract to the jurisdiction of the English Courts.

7.2 Guarantees - All standard manufacturers guarantees apply.

7.3 Accuracy Of Information - Although Aquamania Ltd will endeavour to ensure the accuracy of all information made available on this website, neither Aquamania Ltd nor any directors, partners, employees or other representatives will be liable for damages of any kind arising out of, or in connection with, the use of this website.

All prices and availability information is subject to change without notice.

7.4 Privacy - To complete your order via our website or telephone, we need to collect certain personal data from you such as your name, address, telephone number, email address etc. This data is only used by Aquamania Ltd to complete your order. Where permission is given by you, this data may also be used to promote our own products and services in the future by way of posted advertisements and email marketing. Aquamania Ltd does not and will not sell or trade any of your personal details with third parties. All data is held by Aquamania Ltd, for use only by Aquamania Ltd. We reserve the right to use non-identifiable data for analysis.

7.5 Complaints Procedure – All complaints must be made via email only. If you would like to make a complaint concerning Aquamania Ltd, it’s procedures, it’s employees, or any other aspect regarding the company, please send an email to info@aquamania.co.uk outlining the issue. We attempt to respond to all complaints within 7 working days of receipt.

7.6 Live Food Liability - Due to the intrinsic nature of these goods, Aquamania Ltd or it's employees shall be under no liability to customers in respect of any damages, destruction or loss caused by goods after delivery to the customer.

As a customer, you are responsible for ensuring that all goods of this nature are stored and used safely and appropriately.

"Intrinsic nature of the goods" means that livefood is unpredictable in behaviour in any given circumstances and may not be totally exclusive to similar life forms.

Due to livefoods being a natural product, each livefood may be different from previous and future orders with us. We cannot guarantee that livefood tubs will have an exact amount of food in them each time, it will vary. Aquamania Ltd offers no guarantee that ALL livefood will arrive in a live condition, but we do our utmost to package and dispatch livefoods in such a way as to give them the best chance possible of surviving. All livefoods are live and healthy when dispatched, but there are cases where some livefood in your order may not survive the journey. In some cases we may offer to send out replacements, but this is at our absolute discretion.

7.7 Remote Postal Areas - The following areas are classed as 'remote'. All deliveries made to these areas may take additional time than stated to arrive. Due to the additional time involved in delivering to these areas, all orders for live or frozen products such as livefoods, frozen foods, live plants etc, are sent at the customers own risk. This includes, but is not limited to the following postcodes: AB30-56, IV21-28, 40, 52, 54, KW1-14, PA28-38, PH15, 17-26, PH31-40, PH49, PH50, HS1, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV41-51, 55-56, KA27, KA28, PA41, PA42-49, PA60, PA77, KW15, KW16, GY9, ZE1, HS3, GY1, GY9, HS2, PA61, PA62-75, PA78, ZE2-3, KW16-17, PH30, PH41, PH42, PH43.

If you require any live or frozen products that are due to be delivered to these areas, we ask that you contact us PRIOR to placing your order so that we can advise beforehand. This is to avoid disappointment and so that if necessary, an additional postage fee can be paid to have the items sent via next day delivery - or any other specialised service.

7.8 Opening Times - Online ordering is available via this website 24 hours a day, 7 days a week - however you are welcome to visit our superstore during the following times:

Monday: 9am - 7pm
Tuesday: 9am - 7pm
Wednesday: 9am - 7pm
Thursday: 9am - 8pm
Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 10:30am - 4:30pm

Please note that all prices shown on this website are web-only prices. The same products in store may be priced differently. We cannot match web prices in store.

8.0 CLOSING MESSAGE

Thank you for visiting our website. These terms and conditions are here to protect Aquamania Ltd and it's customers. They are a base outline for our services, and are not complete. These terms and conditions are subject to change at any time, without prior notice. If you are unsure of any part of these terms and conditions, or any other aspect regarding our website or services, please contact us PRIOR to ordering and we'll respond accordingly.

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